Full conversation history visible ā no "how can I help you?" needed
š” The Key Point:
Your pharmacist never gets interrupted with "Is my prescription ready?" calls. The AI handles 60-70% of inquiries. Humans only step in when it actually matters.
š Request a Refill
ā
Refill Requested!
We'll text you at (555) 123-4567 when it's ready.
Usually within 1-2 hours.
Request #RF-28491
EstimatedToday by 4:30 PM
š For Pharmacy Owner: This request goes straight to your refill queue. No voicemail to check, no phone tag.
āļø Transfer a Prescription
Moving your prescription from another pharmacy? We'll handle the paperwork.
ā
Transfer Request Received!
We'll contact your previous pharmacy and let you know when it's ready. Usually 24-48 hours.
Request #TR-7823
StatusIn Progress
š Hours & Location
Store Hours
š Monday - Friday9:00 AM - 7:00 PM
š Saturday10:00 AM - 4:00 PM
š«SundayClosed
Contact
š(555) 123-4567
š123 Main StreetYour City, ST 12345
Services
šVaccinationsFlu, COVID, Shingles & more
šCurbside PickupCall when you arrive
š¦Delivery AvailableFree for orders over $25
š
Pharmacy Automation System
The operational advantage independent pharmacies deserve
š The Problem We Solve
60-70%
of daily calls are routine questions that don't need a pharmacist
40-60
interruptions per day pulling your pharmacist away from clinical work
$5-15
cost per call in staff time, phone systems, and lost productivity
Independent pharmacies are drowning in phone calls. "Is my prescription ready?" "What are your hours?" "Can you transfer my Rx?" These questions eat up staff time, interrupt the pharmacist, and frustrate patients stuck on hold.
Your pharmacist didn't go to school to run a call center.
š” The Solution
A modern patient portal that lets customers help themselves ā check status, request refills, get answers ā before they ever pick up the phone.
š±
Patient Self-ServiceStatus checks, refill requests, transfer requests ā no phone call needed
š¬
AI Chat AssistantAnswers routine questions 24/7, routes complex issues to staff with full context
š²
Automated Notifications"Your Rx is ready" texts ā patients stop calling to check
š
Staff DashboardTask queue replaces sticky notes and voicemails. Nothing falls through the cracks.
š How AI Handoff Works
The AI doesn't replace your staff ā it protects their time. Here's the flow:
1
Patient asks a question via chat or portal
2
AI handles routine inquiries instantly (hours, status, refills)
3
Complex issues get flagged for human review
4
Staff sees task in dashboard with full conversation context
5
Staff calls back informed ā no "how can I help you?" needed
Result: Pharmacist gets 5-10 meaningful calls instead of 40-60 interruptions.
šÆ Why This Works
For Patients:
No hold time ā get answers instantly
Check status anytime without calling
Text notifications when Rx is ready
Request refills in 30 seconds
For Your Pharmacy:
50-70% reduction in routine calls
Pharmacist time protected for clinical work
Staff works from organized queue, not chaos
Happier patients = better retention
Compete with chains on convenience
š Pilot Program Offer
I'm looking for one pharmacy to pilot this system. In exchange for being my proof-of-concept partner, you get founder-level pricing:
āSetup at cost: $500-1,000 one-time (normally $2,500+)
āFirst 3 months: $150/month (normally $300+)
āNo long-term contract ā cancel anytime
āDirect access to the builder for customization
āBuilt around YOUR workflow ā not a one-size-fits-all
š The Roadmap
Phase 1Weeks 1-4
Core Patient Portal
Status checker, SMS notifications, refill requests, FAQ chatbot, staff dashboard
Phase 2Months 2-3
Intelligence Layer
AI phone answering, automated refill workflow, insurance FAQ assistant